ITIL Foundation (2011)

Trainer/in: Helen Morris

Content

Become an Expert in Service Management

ITIL® is the most accepted and used set of practices for worldwide service management. It is made for organizations to improve their activity in the field of customer-focused service, and provides real benefits to businesses. ITIL® got more and more relevant, especially for the cooperation in the private and the public sector. This method is completed by a huge selection of publications, consultancies, software tools, and is able to adapt for every needs. This course provides a perfect introduction to the ITIL® framework and is made for those who want to advance their career opportunities by obtaining a worldwide recognized IT-certification. These lectures cover the description and definition of service management, and how this can help the IT to bring services to businesses.